Frequently Asked Questions
Do you do custom order?
Yes! Please get in touch here to let us know the design and quantity you are thinking of, and we can have further discussion. Please note that a one-off design set up fee will apply.
Do you do wholesale order?
Yes, we do sell our buttons and notions wholesale to shops around the world. Please contact us here and we will provide you with the relevant information.
Can I put the wooden buttons into the washing machine?
The short answer is, yes. But there are a few measures you might want to take to protect it during a wash. Please refer to this post here for details.
Can I modify or add to my existing order?
If you recently placed an order, and it has not yet been fulfilled, we may be able to make adjustments for you. Please contact us here and we will do our best to accommodate your request. If we have already begun processing your order, we cannot make any changes.
Can I combine on orders to save on shipping cost?
If you have multiple outstanding orders in our system, please contact us here and we will assist you.
How will my order be shipped and how long will it take to arrive?
For detailed information about our shipping carriers and estimated shipping times, please check out our Shipping & Returns page.
My order is experiencing shipping delays. What should I do?
Unfortunately, postal delays have become common as a result of the COVID-19 pandemic. We have no control over your order once it is posted. Get in touch with us here if you think it is experiencing extended delay.